We are working with an MNC Insurance client with big transformation initiatives and is currently hiring actively. We are looking for a System Analyst and a Director with strong experience in Production Support and Incident Management.
Job Responsibilities:
- Ensure IT Services are managed according to SLA based on ITIL standards. Deliver Continuous Service Improvement plans and all services KPIs must be monitored, tracked, and reported according to pre-defined standards and timeline
- Provide effective leadership in support of the IT organization including resourcing, budget, policies and procedures on IT system
- Be a single point of contact and accountability for the incident, investigate assigned problems through to resolution or root cause
- Set guidance and ensure IT system standards and process, and provide input for problem management to the appropriate process owners as needed
- Define and manage continually plan to improve service leave and system stability
Job Requirements:
- More than 7 years solid experience in managing/leading in sizeable systems support and operations
- Broad knowledge of financial services or insurance industry desirable
- Excellent understanding of production support and control procedures
- Strong influencing and negotiation skills to the business stakeholders, regional, and corporate team, vendors
- Strong communication, collaboration, and inter-personal skills
