Our client is a leading insurance company with excellent team culture and stability. We are seeking for an insurance professional with solid experience and understanding in Life Insurance systems and experience with Production Support and Incident Management
Role and Responsibilities:
- Responsible for overseeing the End-to-End Incident and Problem management for L&H business in particular issues related to L&H applications and other auxiliary systems.
- Assist with technical investigations and impact analysis, act swiftly and perform troubleshooting.
- Coordinate activity between Business functions and off-shore team to drive open action items to closure, the prioritisation should be based on severity, impact and urgency of the incident.
- Generate, Control and Resolve incident tickets relating to Application failure, Abnormal behaviour, Production batch and file transmission, maintain inventory of incident log for transparency and traceability.
- Communicate to business and technical partners on incidents as they occur when they impact business process, system performance or availability and escalate the matter as critical issue arises.
- Work with other technical teams including Digital/Infra team, offshore development centers (Philippines and India) and external vendors to investigate functional and system errors.
- Conduct regular health check of the applications and continuous improvement of the Life and Health systems
- Conduct walkthrough session with key stakeholders in both weekly and monthly production meeting.
Requirement:
- Bachelor's degree in information technology or related discipline
- Over 5 years with waterfall and/or Agile development practices
- Familiar with various IT platforms, especially the Life and Health administrative platforms
- Strong analytical and problem-solving skills, particularly in integrating & recommending various complicated IT solutions
- Able to work across countries, regions, and time zones with a board range of cultures and technical capability.
- Good communicator and able to articulate the issue clearly to the business stakeholder
- Excellent in written and spoken English and Chinese
