We are exclusively partnered with a Top Tier Financial organization in Hong Kong hiring a Customer Service Representative for their claim and insurance team.
Job Responsibilities
* Assist and resolve walk-in customer queries and requests on products and services in a professional manner with tactful customer service skills at the Concierge.
* Handle client requests regarding some simple enquiry such as normal retirement claim, change of address, signature verification, form submissions and pick-up documents/cheques.
* Support customer interaction services.
* Cooperate with other teams and team members to ensure timely resolution of customer requests and issues.
Experience & Qualifications
* 2-3 years of customer service experience
* Experience in customer service centre preferred (but not essential)
* Either professional work experience or graduate qualifications
Knowledge/Skills
* Excellent work manner with good interpersonal skills
* Mature and pleasant personality
* Self-motivated and able to work independently
* High level of self-initiative, flexible and responsible
* Excellent service attitude and able to follow through on commitments to customers
* Adherence to quality standards
* Fast and accurate typing skills and PC literate in Word/Excel
* Good communication skills in English, Mandarin and Chinese, both written and spoken
* Handle client requests regarding some simple enquiry such as normal retirement claim, change of address, signature verification, form submissions and pick-up documents/cheques.
* Support customer interaction services.
* Cooperate with other teams and team members to ensure timely resolution of customer requests and issues.
Experience & Qualifications
* 2-3 years of customer service experience
* Experience in customer service centre preferred (but not essential)
* Either professional work experience or graduate qualifications
Knowledge/Skills
* Excellent work manner with good interpersonal skills
* Mature and pleasant personality
* Self-motivated and able to work independently
* High level of self-initiative, flexible and responsible
* Excellent service attitude and able to follow through on commitments to customers
* Adherence to quality standards
* Fast and accurate typing skills and PC literate in Word/Excel
* Good communication skills in English, Mandarin and Chinese, both written and spoken
