Oliver James have partnered with a leader in the credit servicing industry to recruit for a ASU Case Manager. This hire will be joining an established team and delivering exceptional customer service on the arrears resolution team.
It's important to note that this role is a 6 month contract however the successful candidate will have a strong likelihood of being extended or being made permanent.
What you can expect:
- Pro-actively manage assigned portfolio of mortgage arrears cases.
- Both inbound and outbound calls.
- Managing the customer experience to a successful resolution.
What you need to apply:
- Relevant experience in the financial services sector.
- Knowledge of the Code of Conduct on Mortgage Arrears (CCMA) and Consumer Protection Code (CPC).
- QFA or APA.
If you would like to be considered for this position, please get in touch.
Alternatively, if you would like to learn more about this role before applying please reach out on the below details for a confidential discussion:
matthew.o'donnell@oliverjames.com or +353 1 485 4495
